Current Order Processing Time: 1-2 business days (M-F) - Enjoy FREE shipping on US orders over $149

How can we help you?

MWFC Help Center

General Information

Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within the specific business days listed in the website banner. Our support team is always happy to guide you at any step! Email them at midwestfragranceco@gmail.com

Do you offer samples?

At this time we do not offer free samples but we do have our 2 oz. size that we recommend for samples that you can purchase on our website. They are among the lowest costs in the industry.

Do you offer larger or bulk size orders?

Right now the largest size we carry is 16 oz. bottles  through our website!


We are still a growing company and are working towards offering larger sizes + discounts on our website in the future but not quite yet!


In the meantime, we are able to offer a discount manually that would be invoiced to you if you request a bulk discount! They would go in increments of 5, 10 or 25lb! To order please send an email to midwestfragranceco@gmail.com with the scent and quantity interested in!


Each scent would vary slightly in pricing/discount. That information can be provided at the time of request. The lead time for all quantities would vary based on current stock on hand.

Do you have a minimum order size?

MWFC does not have a minimum order size. Keep in mind, though, that we do have a minimum flat rate shipping cost of $8.99 per order.

Are your products safe?

Safety Data Sheets (SDS) and IFRA Compliance sheets (with information originating from manufacturers) are always available to our customers (please reach out to customer service with any requests). Our products are only meant for the purpose stated. Please ensure that you use caution with handling hot wax and chemicals (gloves, goggles and a ventilated area are highly recommended). None of our products should be used by children. Not all fragrance oils are safe for use in body products. Please see the detailed IFRA Sheet on each fragrance oil page to read the safety maximums in various body products. It is the responsibility of the customer to perform their own testing to ensure safety.

How do I contact Midwest Fragrance Company?

There are multiple ways to contact MWFC. You may email our customer care team at midwestfragranceco@gmail.com. This method is best for any customer service issues or order adjustments that require a quick resolution. We aim to respond to requests within 24-48 hours during weekdays, Monday - Friday. 


You may also private message the company through our social media accounts. 

Where is Midwest Fragrance Company located?

We are proudly located in Eau Claire, Wisconsin, in the United States. 

Does Midwest Fragrance Company have a store where I can browse items?

At this time, MWFC is an online company only without a physical storefront. We are ever-growing, though, and may be able to offer other shopping experiences in the future.

How do I create an ordering account with Midwest Fragrance Company?

If you click on the small person icon at the top right of each page on the website, account information will open. In order to create an account, click on “Create an Account” and enter your first and last name, email address, and choose a password. Click Create.

What if I forget my account password?

When you click on the small person icon at the top right of each page on the website, an account information screen will open. Your email address you created the account with will be your user name. If you’ve forgotten your password, you can click on “Forgot my Password” to have a link sent to that email, allowing you to reset your password.

How do I change my account email/username?

At this time, there is not a way for you to change your account email address on your own. If this becomes necessary, please email midwestfragranceco@gmail.com with your request and one of our customer care team members will be happy to assist you.

How can I view my order history?

The only way to view order history is to create an account and order under that account. If you check out as a guest, you will not be able to view your order history.

I need to make a change/adjustment to my order. Is that possible?

You may make any adjustments to your order prior to receiving a tracking number for your order. If you wish to make an adjustment to your order, please email our support team ASAP and include your order number and what adjustment needs to be made. 


If you need to add something to an order, include what size, quantity, and the scent you wish to add. 


THERE WILL BE AN ADDED $2.00 PROCESSING FEE FOR ANY ADDITIONS, ADJUSTMENTS, ADDRESS UPDATES, OR CANCELLATIONS PER ORDER (NOT PER ITEM).


 Additionally, if you are making an adjustment that increases the shipping cost, you will be responsible for this amount OR if you qualify for free shipping because of your additions, you will be refunded this amount. 


Any additions must be paid in full before your order will be processed. We cannot guarantee that things will be added, but we will do our best to adjust orders. 


Order adjustments will only be accepted through email to midwestfragranceco@gmail.com.

How can I get a copy of my order invoice?

An invoice will be included in your shipment. You may also access your order history and a copy of your invoice through your customer account. 

I placed an order but did not receive a confirmation.

If you are logged into your account or checked out as a guest and provided an email address, a confirmation email will be sent out automatically. You may need to check your junk or spam folders for it. If you have checked out as a guest and only provided a phone number, your confirmation may be texted to you.


You may also email your customer care team at midwestfragranceco@gmail.com and request a copy. 

Does Midwest Fragrance Company share my information?

No. We hate when that happens to us, and we know you do, too. We will never share or sell your information to anyone for any reason.

How are prices determined?

 It is our goal to ensure our product pricing and information listed is up-to-date and accurate, however we are not responsible for any errors or omissions on our site. We reserve the right to cancel an order or items within an order where the pricing is found to be incorrect for any reason. Prices are also subject to change without prior notice due to fluctuations in market conditions.

How often do you have sales?

Our email list subscribers receive notices of sales on a monthly basis. You can subscribe to our email list here: https://mailchi.mp/07e07964f437/mwfc

How can I join the MWFC Facebook Community Group?

We have created a very special community of makers on Facebook with our customers. This group is intended for MWFC makers to come together to share creations, get help with business questions, tips and tricks of the trade, build relationships, and MORE! We are a community of POSITIVE and LOVING people wanting to support and help each other!


CLICK HERE TO JOIN!

Our Products

Are your fragrances phthalate free?

We have a large selection of phthalate free fragrances. If you head to our website, you can click on “phthalate free” and it will filter by these scents. This information is also listed in each description of the individual fragrances for your reference as well.

Why aren't my bottles full? Why are some fuller than others?

We bottle our fragrances by weight not volume as each fragrance has a different density. This helps us to be more precise and consistent and we also recommend makers do the same (weighing oils) to measure how much to put in the product for the same reason.


Some oils are much heavier than others and that’s why some appear to be lower, however the advertised weight should be correct. If you would like to verify that you received the correct fill line, you may send an image to midwestfragranceco@gmail.com or you can weigh it yourself to check!


This information is listed on the website as well as we try to be as transparent as possible. We also include “care cards” in orders to answer questions like this for everyone. Please read over that for more helpful fragrance care recommendations and more info! Click here to see the care card.

Why is my fragrance oil a different color than one I received before?

Color variations can and do occur for a variety of reasons. Any time natural ingredients are used color variations are likely. Each ‘crop’ produced and harvested is unique. Other things that can affect the color of a fragrance oil are natural oxidation through exposure to light and oxygen. This is seen most often in fragrances with a high vanillin content. It’s important to remember that the color of the oil does not have an effect on the fragrance of the oil and how it will work in your product. We work with our manufacturers and quality control to ensure the molecular structure of each fragrance oil we sell is precise in order to give you consistent results you can trust. 

There is something out of stock on the website. When will it be re-stocked?

The website is updated in real time, and we make every effort to restock items as quickly as possible. If a fragrance is unavailable for the foreseeable future, it will be clearly marked. We also include projected re-stocking dates on out of stock items. You can sign up on our website on the listing itself to get an email notification when it is restocked! We do our best to keep up with stocking and it’s most likely on its way! Feel free to reach out to our customer service team for a better time estimate!

Are your oils reed diffuser compatible?

Most are. We have not tested every oil yet. These are listed in our IFRA Compliance Sheets under category 11 (10A for the updated IFRA that will be coming ASAP for the new guidelines -  needed to switch to these new guidelines by May 2022) for maximum amount. Keep in mind this % is the absolute maximum but is not recommended for a usage rate. The ones we have tested have done pretty good around 25% FO (if the % allows). Scents that have cinnamons, vanillas, and overall are "thicker" consistency and may be more difficult to work with for diffusers. We strongly recommend that you perform your own testing and research for your personal preferences/safety for your business.

Can your oils be used in room sprays?

Yes, they can be. These maximum usage rates are listed in our IFRA Compliance Sheets under category 11 (10B for the updated IFRA that will be coming ASAP for the new guidelines -  needed to switch to these new guidelines by May 2022). Keep in mind this % is the absolute maximum but is not recommended for a usage rate. I would suggest no more than 10% FO (if the % allows). We strongly recommend that you perform your own testing and research for your personal preferences/safety for your business.

Do you provide IFRA and SDS Sheets for each fragrance oil?

Yes, we do. Both the IFRA and SDS can be found on each individual fragrance listing under the fragrance details. We are currently working on getting the newest update for the IFRA on the website. We are working closely with our manufacturing to get this as soon as possible but currently do not have an exact timeline. Listings for all fragrances are also available. If you need a specific request, please reach out to customer service at midwestfragranceco@gmail.com">midwestfragranceco@gmail.com


IFRA Sheets

SDS Sheets

Are your products cruelty-free?

All our products are 100% cruelty free and vegan friendly - this is extremely important to us!

I need certification that your products are cruelty-free through the Leaping Bunny program. Are you certified?

If you need certification from us through the Leaping Bunny program for cruelty free products, you can reach out to them and we will be happy to complete the Declaration of Raw Material Compliance on your behalf.

When do you release new seasonal fragrances?

We try to release seasonal fragrances at least 2-3 months before the time period it is intended for in order to allow testing and curing.

What are some of your strongest scents?

This is definitely up to personal preference and different for everyone. The stronger scents (in our personal opinion) are:


Cedar Musk + Lavender

Iced Vanilla Woods

Cranberry + Clove

Bourbon Butterscotch

Fruit Loops

Espresso

Pink Guava

Cinnamon Buns

Strawberry Pound Cake


There are definitely LOTS more but this is a good start!

Payment Information

What type of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal. Payment is due at time of purchase.


All orders flagged as fraudulent -- we will email you, and you have three business days to send the required information before your order will be refunded to you.


We do not allow holds on orders for any reason. Note that additional exchange fee may apply if your currency is other than US dollars.



Payment Verification: You may be asked to provide additional information, a copy of the drivers license or state issued ID for the credit card holder, and/or we may need to verify the credit card number and contact the credit card company for charge verification to prevent fraud.


When making a payment via credit card: Please ensure that ALL of your information was entered correctly. Please especially make sure that the billing address and zip code matches what is on file with your credit card's issuing bank EXACTLY (including any abbreviations or punctuation). If this information is correct and your card is declined, please contact your credit card company.


If you attempt to process payment multiple times with an incorrect address or zip code, your bank may show the charges as pending and hold the money (even though the charges are actually declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your credit card company's discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds. If you attempt to process payment multiple times with an incorrect address or zip code, your bank may show the charges as pending and hold the money (even though the charges are actually declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your credit card company's discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds.

Do you keep my credit card information?

Midwest Fragrance Company does not retain your credit card information for your own protection. You will be required to enter this information each time you place an order. 

How do I use a gift card or coupon code to pay for my order?

When you begin the checkout process, you will see a listing of items in your cart and a box designated for a coupon code or gift card. Enter the code in the box and hit Apply. Your code will automatically be deducted from your total. 

Do you offer net (30) for business accounts?

At this time, we do not offer this service. Payment is due at the time of purchase.

I forgot to apply a coupon. Can I apply it to my order or use it for a future order?

Unfortunately once an order is placed we are unable to add discounts. However, you are more than welcome to apply this coupon to a future order with us!

How do I become tax-exempt with Midwest Fragrance Company?

At this time, only Wisconsin state residents are charged sales tax.  If you live in Wisconsin and wish to establish your tax exempt status with MWFC, you may submit the required information on our website. Choose Tax Exemption Form (Wisconsin Only) from the menu. Click the link to access a Tax Exemption Form; Fill out the form, enter the required information and attach the form prior to clicking Submit.


In the near future, MWFC will need to begin collecting sales tax from customers in at least twelve states that require it. More information will be provided through email and on the website. 

Where do I accept terms and conditions?

Inside your cart prior to checkout, you will see a small box with the words “I agree to the terms and conditions.” This box must be checked in order to complete your purchase.

Shipping Information

Do you ship internationally?

We are no longer processing international orders for new customers. Some international customers choose to use a forwarding service to get the items shipped to them.


If you have placed an order with us in the past internationally, we will continue to fulfill your orders. Please send an email to midwestfragranceco@gmail.com and we can walk you through the process. 

What methods do you use to ship?

Most orders are shipped via USPS. Larger orders may be shipped via UPS. 


Processing times can vary based on current order volume. Up to date processing times will always be located in the “announcement bar” at the top of our website. We process orders on business days, Monday-Friday.

What are your shipping costs?

  • Shipping costs will be calculated at checkout. 
  • Shipping costs are based on an adjustable flat rate scale, final price is determined by weight and/or destination (US only). Orders over $149 (pre-tax + after discounts) ship free of charge (US only). 

How long will USPS shipping take?

Our order fulfillment time is always posted at the top of our website. USPS shipping times can vary depending on a number of things. Typically, if there are no USPS delays, most customers receive their orders within 3-7 days.

Do you offer a local pickup option?

Unfortunately at this time we do not offer local pick up options. We have hope for the future to add this, but at this time we do not.

I accidentally entered the wrong shipping address! Now what?

In this instance, reach out to our customer service team ASAP at midwestfragranceco@gmail.com after noticing the mistake. If we can catch it in time, we will absolutely do our best to update the address. There is a $2 processing fee for any address updates. We cannot guarantee that we will be able to update the address in time before it is processed by our team. We are not responsible for any errors made in your billing or shipping addresses. Please double check all information prior to placing your order. All shipping labels will be made to the address you provided. 

In the event an order is placed and the shipping address is incorrect or invalid and sent back to us, the buyer will be responsible for any additional shipping costs associated with having the order re-shipped.  There will also be a $2 reprocessing fee that is added to your order to have it re-shipped or refunded.

Where is my package?

We do everything in our power to ensure fast, accurate deliveries, but errors can occur. Once packages leave our facility we have no control over the route USPS or UPS uses to deliver your package. 


In the event that your package is delayed via USPS or UPS, please reach out to your local post office or local regional post office with your tracking number for assistance on locating your package. 


We are not responsible for any lost or delayed packages. To look at your tracking number, check your email for the shipping notification or reach out to our customer service team!

My package says it was delivered, but I can't find it. Can you help?

We primarily use USPS to deliver our packages and do everything we can to get packages out to our amazing customers with as little issues as possible, but once items leave our facility we no longer have any control.


Sometimes an accidental scan by USPS can cause your package to show up a couple days late. We recommend checking your mailbox, with neighbors, or any other locations around the premises.  We’ve found that waiting a couple days usually solves the issue.


We also recommend reaching out to your local post office to see if you can get an answer and, if necessary, filing a claim with USPS. Here is the link that you can file a claim with USPS.

Returns & Refunds

Do you accept returns?

At this time, we do not accept any returns on fragrance oils due to sanitary reasons and due to the nature of our products. We highly recommend purchasing small sample sizes of any fragrance you are unfamiliar with prior to purchasing a larger size.

I don't like the fragrance and want to return it.

At this time, due to the nature of our products and for sanitary reasons, we do not accept returns of any fragrance oils. You may not return a fragrance if you do not like the strength or overall scent. We do recommend purchasing our small 2 oz. size to determine if a fragrance will meet your needs before purchasing a larger size. 


We do offer a MWFC Destash group on Facebook where you may attempt to re-home a fragrance that doesn't work with your product line. You can request to join that group here.


I received an incorrect item and/or I am missing an item. What now?

All of our orders are triple checked during our processing phase, but mistakes can happen. In the event that you are missing an item or received an incorrect item, please take detailed pictures of your order as well as the invoice and email them to our support team at midwestfragranceco@gmail.com and include your order number for our records within 5 days of delivery. Adjustments or corrections cannot be made after 5 days of delivery.

My oils leaked during transit.

We do our best to ensure products are packaged safely and securely. In the event something arrives damaged or leaking, please take detailed pictures of the products as well as the packaging and invoice and email them to our support team at midwestfragranceco@gmail.com. - include your order number for our records. They will gladly assist you further regarding returns or refunds on damaged products.

How to Use Fragrance Oils

Can you help/advise me on the use of fragrance oils?

We love to help as much as possible with questions from our fellow makers. Although we do have years of experience in the industry, we have not worked with every type of product/waxes/wicks out there and will only attempt to give guidance on things that we know and are familiar with. We STRONGLY recommend that customers perform their own extensive research and testing to ensure compatibility, safety, and desired results. We are not responsible for your understanding or use of our supplies.


It is also strongly recommended that you purchase smaller amounts of our oils (2 oz test size) before buying larger amounts to ensure that you are satisfied with the performance in your products.  Please be aware that fragrances often smell very different out of the bottle (OOB) than they do in your product.  


Midwest Fragrance Company is not responsible for unsatisfactory results from using any of our products in any of your recipes. We will not accept returns or exchanges of our fragrance oils for any reason. Our products are carefully tested and packaged to ensure accuracy and quality prior to leaving our warehouse

Can you help me with a candle testing question?

We love to help as much as possible with questions from our fellow makers. Although we do have years of experience in the industry, we have not worked with every type of product/waxes/wicks out there and will only attempt to give guidance on things that we know and are familiar with. We STRONGLY recommend that customers perform their own extensive research and testing to ensure compatibility, safety, and desired results. We are not responsible for your understanding or use of our supplies.


It is also strongly recommended that you purchase smaller amounts of our oils (2 oz test size) before buying larger amounts to ensure that you are satisfied with the performance in your products.  Midwest Fragrance Company is not responsible for unsatisfactory results from using any of our products in any of your recipes. We will not accept returns or exchanges of our fragrance oils for any reason. Our products are carefully tested and packaged to ensure accuracy and quality prior to leaving our warehouse.


We do also own a retail candle company and use 100% soy wax. I typically use around 8% FO load to start my testing and increase from there! Through our own extensive testing, we have noticed that sometimes less is more with our fragrance oils as they are formulated to be the strongest concentration possible.


Other things to look at would be what wick you are using, wax, container size you are testing in (if it’s a smaller size, say 8 oz, these are intended for smaller rooms so test accordingly), olfactory fatigue, and the overall testing process! If you have specific questions beyond this, I would recommend reaching out or heading to our Community Facebook Group here to ask the makers.

What type of wax is best for candles and melts?

This is a great question- however truly the answer is mostly a personal preference!


There are lots of different types of waxes, soy, paraffin, beeswax, coconut, coconut apricot, and lots more! Some questions to ask yourself when making this decision are: Are you going for more of a natural feel for your products? Or just trying to achieve a strong throw? Personally, we own our own candle company and have chosen to go the soy wax route. It can be very challenging to work with especially as a newbie but once you become familiar with it and do all your testing it can be a great wax!


Paraffin waxes give off a really strong hot and cold throw and can be a little easier to work with at first- there is also a blend option of soy and paraffin (IGI 6006)!


Our fragrance oils work with all of the options, you will want to perform your own testing to make sure it is safe and has the desired throw for your preference!

Will the fragrances work with cold process soap?

We strongly recommend joining our Community Facebook group if you have Facebook!


We have many soapers in the group who share with each other how fragrances behave in soap! Soap testing is ongoing, and results are listed on the fragrance listing on the website. Here is the link to find the fragrances with testing results:  https://midwestfragranceco.com/collections/frontpage/cp-soap-test-notes 


We also list these results in a document on the Facebook Community group. Here is the group link:  https://www.facebook.com/groups/midwestfragranceco/ 

Can I use MWFC's images and text for my own products?

While we are flattered that you would like to use our images and text, it is not permitted. The images we use on our website have either been created or purchased by MWFC for this express purpose. We do not have license to sell or give them away. You are permitted to draw inspiration from our descriptions when creating your own product branding, but we encourage you to make it truly your own rather than copying our verbiage.