We currently ship domestic ONLY.
We have shut off any further international accounts due to issues with shipping. If you have placed an order with us in the past as an international account please reach out to our customer support and we can walk you through the process.
Our processing times vary based on order volume. Processing times will always be listed on the website banner.
Shipping time might vary depending on location, shipment method and other factors.
Carriers do vary based on order size. We ship with USPS (smaller orders) and UPS (larger orders).
Shipping costs will be calculated at checkout.
Shipping costs are based on an adjustable flat rate scale ($7.99-$11.99), final price is determined by weight and/or destination (US only). Orders over $149 (pre-tax) ship free of charge (US only).
We do everything in our power to ensure fast, accurate deliveries, but errors can occur. Once packages leave our facility we have no control over the route USPS or UPS uses to deliver your package.
In the event that your package is delayed via USPS or UPS, please reach out to your local post office or local regional post office with your tracking number for assistance on locating your package. To find missing mail with USPS, head to: https://www.usps.com/help/missing-mail.htm
We reserve the right to wait up to 14 days after a package has left our facility regarding packages that are “in transit, arriving late” via USPS or UPS before issuing any refunds or replacements on lost orders.
To file a claim with USPS, head to: https://www.usps.com/help/claims.htm
All of our orders are tripled checked during our processing phase, but mistakes can happen. In the event that you are missing an item or received an incorrect item, please reach out to our support team with proof of order as well as any relevant pictures within 5 days of receiving your order. Adjustments or corrections cannot be made after 5 days of delivery.
We are not responsible for any errors made in your billing or shipping addresses. Please double check all information prior to placing your order. All shipping labels will be made to the address you provided.
In the event an order is placed and the shipping address is incorrect or invalid and sent back to us, the buyer will be responsible for any additional shipping costs associated to have the order re-shipped.
Changes to Order:
You may make any adjustments to your order prior to receiving a tracking number for your order. If you wish to make an adjustment to your order, please email our support team ASAP and include your order number, what size, and the scent you wish to add. Any additions must be paid in full before your order will be processed.
We cannot guarantee that things will be added, but we will do our best to adjust orders.
Damaged Product in Transit:
We do our best to ensure products are packaged safely and securely. In the event something arrives damaged or leaking, please take detailed pictures of the products as well as the packaging and email them to our support team- include your order number for our records. We will gladly assist you further regarding returns or refunds on damaged products