At this time we do not offer free samples but we do have our 2 oz. size that we recommend for samples that you can purchase on our website. They are among the lowest costs in the industry.

Right now the largest size we carry is 16 oz. bottles through our website! We are still a growing company and are working towards offering larger sizes + discounts on our website in the future but not quite yet! 

In the meantime, we are able to offer a discount manually that would be invoiced to you if you request a bulk discount! They would go in increments of 5, 10 or 25lb! 

To order please email us at hello@midwestfragranceco.com with the scent and quantity interested in! Each scent would vary slightly in pricing/discount. That information can be provided at the time of request. The lead time for all quantities would vary based on current stock on hand.

There are multiple ways to contact MWFC. You may email our customer care team at hello@midwestfragranceco.com">hello@midwestfragranceco.com. This method is best for any customer service issues or order adjustments that require a quick resolution. We aim to respond to requests within 24-48 hours during weekdays, Monday - Friday. 

You may also private message the company through our social media accounts. 

You may make any adjustments to your order prior to receiving a tracking number for your order. If you wish to make an adjustment to your order, please email our support team ASAP at hello@midwestfragranceco.com and include your order number and what adjustment needs to be made. 

If you need to add something to an order, include what size, quantity, and the scent you wish to add. 

THERE WILL BE AN ADDED $5.00 PROCESSING FEE FOR ANY ADDITIONS, ADJUSTMENTS, ADDRESS UPDATES, OR CANCELLATIONS PER ORDER (NOT PER ITEM).

Additionally, if you are making an adjustment that increases the shipping cost, you will be responsible for this amount OR if you qualify for free shipping because of your additions, you will be refunded this amount. 

Any additions must be paid in full before your order will be processed. You will have a maximum of 48 hours to pay an invoice for changes or additions. If the invoice is not paid within that time period, the change will be canceled and the original order will be fulfilled. We cannot guarantee that things will be added, but we will do our best to adjust orders. Please be aware that order adjustments may add 2-3 business days processing time to your order. This policy also applies to requests to combine multiple orders. 

WE RESERVE THE RIGHT TO NOT ACCEPT ORDER ADDITIONS/ADJUSTMENTS DURING SALES AND NEW FRAGRANCE RELEASES DUE TO THE VOLUME OF ORDERS RECEIVED. THIS SLOWS DOWN PROCESSING OF EVERYONE'S ORDERS GREATLY. PLEASE DOUBLECHECK YOUR ORDER IS COMPLETE BEFORE HITTING SUBMIT. 

Order adjustments will only be accepted through email to hello@midwestfragranceco.com

If you are logged into your account or checked out as a guest and provided an email address, a confirmation email will be sent out automatically. You may need to check your junk or spam folders for it. If you have checked out as a guest and only provided a phone number, your confirmation may be texted to you.

You may also email your customer care team at hello@midwestfragranceco.com and request a copy. 

We have created a very special community of makers on Facebook with our customers. This group is intended for MWFC makers to come together to share creations, get help with business questions, tips and tricks of the trade, build relationships, and MORE! We are a community of POSITIVE and LOVING people wanting to support and help each other!

CLICK HERE TO JOIN!

We have a large selection of phthalate free fragrances. If you head to our website, you can click on “phthalate free” and it will filter by these scents. This information is also listed in each description of the individual fragrances for your reference as well.

We bottle our fragrances by weight not volume as each fragrance has a different density. This helps us to be more precise and consistent and we also recommend makers do the same (weighing oils) to measure how much to put in the product for the same reason.

Some oils are much heavier than others and that’s why some appear to be lower, however the advertised weight should be correct. If you would like to verify that you received the correct fill line, you may send an image to hello@midwestfragranceco.com">hello@midwestfragranceco.com or you can weigh it yourself to check!

This information is listed on the website as well as we try to be as transparent as possible. We also include “care cards” in orders to answer questions like this for everyone. Please read over that for more helpful fragrance care recommendations and more info! Click here to see the care card.

Yes, we do. Both the IFRA and SDS can be found on each individual fragrance listing under the fragrance details. We are currently working on getting the newest update for the IFRA on the website. We are working closely with our manufacturing to get this as soon as possible but currently do not have an exact timeline. Listings for all fragrances are also available. If you need a specific request, please reach out to customer service at midwestfragranceco@gmail.com">midwestfragranceco@gmail.com. 

IFRA Sheets

SDS Sheets

This is definitely up to personal preference and different for everyone. The stronger scents (in our personal opinion) are:

Cedar Musk + Lavender

Iced Vanilla Woods

Cranberry + Clove

Bourbon Butterscotch

Fruit Loops

Espresso

Pink Guava

Cinnamon Buns

Strawberry Pound Cake

There are definitely LOTS more but this is a good start!

We accept Visa, MasterCard, Discover, American Express, and PayPal. Payment is due at time of purchase. We offer Shop Pay on orders over $50 for those seeking payment installments.

All orders flagged as fraudulent -- we will email you, and you have two business days to send the required information before your order will be refunded to you.

We do not allow holds on orders for any reason. Note that additional exchange fee may apply if your currency is other than US dollars.

Payment Verification: You may be asked to provide additional information, a copy of the drivers license or state issued ID for the credit card holder, and/or we may need to verify the credit card number and contact the credit card company for charge verification to prevent fraud.

When making a payment via credit card: Please ensure that ALL of your information was entered correctly. Please especially make sure that the billing address and zip code matches what is on file with your credit card's issuing bank EXACTLY (including any abbreviations or punctuation). If this information is correct and your card is declined, please contact your credit card company.

If you attempt to process payment multiple times with an incorrect address or zip code, your bank may show the charges as pending and hold the money (even though the charges are actually declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your credit card company's discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds. If you attempt to process payment multiple times with an incorrect address or zip code, your bank may show the charges as pending and hold the money (even though the charges are actually declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your credit card company's discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds.

MWFC must reach a certain threshold for each state before it is required to collect state sales tax. All states where we must collect sales tax are listed on the Tax Exemption section of the FAQ along with the required documentation. 

If you live and do business in any of these states and wish to establish your tax exempt status with MWFC, you may submit the required information on our website. Choose Tax Exemption Forms from the menu. Find your state, click the link to access a Tax Exemption Form; Fill out the form, enter the required information and attach the form prior to clicking Submit.

Once you submit your documentation, it will take a team member a few days to review and process your request. You will be notified via email if your request has been approved or if additional information is needed. 

We are no longer processing international orders for new customers. Some international customers choose to use a forwarding service to get the items shipped to them.

If you have placed an order with us in the past internationally, we will continue to fulfill your orders. Please send an email to hello@midwestfragranceco.com and we can walk you through the process. 

(UPDATED 05/02/22) Due to the recent increase in issues with USPS, we are adding the option for customers to select their shipping carrier (UPS or USPS) at checkout. Pricing is all calculated at checkout for both carriers based on your location, order weight, etc. 

This is a trial period that we are working through and will do our absolute best to ensure little to no issues. However, we are still human and ask for your understanding while we make this transition. We have added an option, depending on order size- for free shipping to go with USPS Priority or UPS Ground. There may be an option at checkout to choose UPS Ground free shipping with an added $5 upgrade charge if you wish for your order to be shipped with UPS. After a certain order amount, your order will likely ship with UPS and we will not require the extra fee. 

Along with adding UPS Ground shipping options, we are also adding in UPS Next-Day Air and UPS Second-Day Air. Please note, these are only shipping service options and will not affect our processing times as listed on our website. If you need further assistance, please reach out to our customer service team at: hello@midwestfragranceco.com.

We are also updating our shipping terms for non-contiguous US locations (AK, HI, GU, PR, VI, and Overseas Military Bases). We no longer will be offering free shipping for these areas. Shipping fees have been determined based on current carrier rates and weight of packages.

Processing times can vary based on current order volume. Up-to-date processing times will always be located in the “announcement bar” at the top of our website. We process orders on business days, Monday-Friday. While we will do our best to follow these guidelines, at times (depending on circumstances and order volume) these may be extended. 

• Shipping costs will be calculated at checkout. 
• Shipping costs are based on an adjustable flat rate scale, final price is determined by weight and/or destination (US only). Orders over $149 (pre-tax + after discounts) ship free of charge (contiguous US only). 
• (UPDATE 7/15/22) With the addition of clamshell wax melt molds and other products to our list of offerings, these items will currently only ship to the contiguous US only. Fragrance oils are available to ship to non-contiguous US. 

Our order fulfillment time is always posted at the top of our website. USPS/UPS shipping times can vary depending on a number of things. Typically, if there are no delays, most customers receive their orders within 3-7 days.

In this instance, reach out to our customer service team ASAP at hello@midwestfragranceco.com">hello@midwestfragranceco.com after noticing the mistake. If we can catch it in time, we will absolutely do our best to update the address. There is a $5 processing fee for any address updates. We cannot guarantee that we will be able to update the address in time before it is processed by our team. We are not responsible for any errors made in your billing or shipping addresses. Please double check all information prior to placing your order. All shipping labels will be made to the address you provided. 

In the event an order is placed and the shipping address is incorrect or invalid and sent back to us, the buyer will be responsible for any additional shipping costs associated with having the order re-shipped.  There will also be a $5 reprocessing fee that is added to your order to have it re-shipped or refunded.

We do everything in our power to ensure fast, accurate deliveries, but errors can occur. Once packages leave our facility we have no control over the route USPS or UPS uses to deliver your package. 

In the event that your package is delayed via USPS or UPS, please reach out to your local post office or local regional post office with your tracking number for assistance on locating your package. 

We are not responsible for any lost or delayed packages. To look at your tracking number, check your email for the shipping notification or reach out to our customer service team!

We primarily use USPS and UPS to deliver our packages and do everything we can to get packages out to our amazing customers with as little issues as possible, but once items leave our facility we no longer have any control.

Sometimes an accidental scan by USPS/UPS can cause your package to show up a couple days late. We recommend checking your mailbox, with neighbors, or any other locations around the premises.  We’ve found that waiting a couple days usually solves the issue.

We also recommend reaching out to your local post office/UPS to see if you can get an answer and, if necessary, filing a claim with USPS/UPS. Here is the link that you can file a claim with USPS/ file a claim with UPS. 

At this time, due to the nature of our products and for sanitary reasons, we do not accept returns of any fragrance oils or product. You may not return a fragrance if you do not like the strength or overall scent. We do recommend purchasing our small 2 oz. size to determine if a fragrance will meet your needs before purchasing a larger size. 

We do offer a MWFC Destash group on Facebook where you may attempt to re-home a fragrance that doesn't work with your product line. You can request to join that group here.

We love to help as much as possible with questions from our fellow makers. Although we do have years of experience in the industry, we have not worked with every type of product/waxes/wicks out there and will only attempt to give guidance on things that we know and are familiar with. We STRONGLY recommend that customers perform their own extensive research and testing to ensure compatibility, safety, and desired results. We are not responsible for your understanding or use of our supplies.

It is also strongly recommended that you purchase smaller amounts of our oils (2 oz test size) before buying larger amounts to ensure that you are satisfied with the performance in your products.  Please be aware that fragrances often smell very different out of the bottle (OOB) than they do in your product.  

Midwest Fragrance Company is not responsible for unsatisfactory results from using any of our products in any of your recipes. We will not accept returns or exchanges of our fragrance oils for any reason. Our products are carefully tested and packaged to ensure accuracy and quality prior to leaving our warehouse

We love to help as much as possible with questions from our fellow makers. Although we do have years of experience in the industry, we have not worked with every type of product/waxes/wicks out there and will only attempt to give guidance on things that we know and are familiar with. We STRONGLY recommend that customers perform their own extensive research and testing to ensure compatibility, safety, and desired results. We are not responsible for your understanding or use of our supplies.

It is also strongly recommended that you purchase smaller amounts of our oils (2 oz test size) before buying larger amounts to ensure that you are satisfied with the performance in your products.  Midwest Fragrance Company is not responsible for unsatisfactory results from using any of our products in any of your recipes. We will not accept returns or exchanges of our fragrance oils for any reason. Our products are carefully tested and packaged to ensure accuracy and quality prior to leaving our warehouse.

We do also own a retail candle company and use 100% soy wax. I typically use around 8% FO load to start my testing and increase from there! Through our own extensive testing, we have noticed that sometimes less is more with our fragrance oils as they are formulated to be the strongest concentration possible.

Other things to look at would be what wick you are using, wax, container size you are testing in (if it’s a smaller size, say 8 oz, these are intended for smaller rooms so test accordingly), olfactory fatigue, and the overall testing process! If you have specific questions beyond this, I would recommend reaching out or heading to our Community Facebook Group here to ask the makers.

This is a great question- however truly the answer is mostly a personal preference!

There are lots of different types of waxes, soy, paraffin, beeswax, coconut, coconut apricot, and lots more! Some questions to ask yourself when making this decision are: Are you going for more of a natural feel for your products? Or just trying to achieve a strong throw? Personally, we own our own candle company and have chosen to go the soy wax route. It can be very challenging to work with especially as a newbie but once you become familiar with it and do all your testing it can be a great wax!

Paraffin waxes give off a really strong hot and cold throw and can be a little easier to work with at first- there is also a blend option of soy and paraffin (IGI 6006)!

Our fragrance oils work with all of the options, you will want to perform your own testing to make sure it is safe and has the desired throw for your preference!

We strongly recommend joining our Community Facebook group if you have Facebook!

We have many soapers in the group who share with each other how fragrances behave in soap! Soap testing is ongoing, and results are listed on the fragrance listing on the website. Here is the link to find the fragrances with testing results:  https://midwestfragranceco.com/collections/frontpage/cp-soap-test-notes 

We also list these results in a document on the Facebook Community group. Here is the group link:  https://www.facebook.com/groups/midwestfragranceco/ 

Midwest Fragrance Company is not yet required to collect sales tax in all states. If your state does not yet appear on this page, you are essentially considered tax free at this time.

Once we do reach the threshold where we must collect sales tax in your state, that information will be added to our online portal on the website where necessary documents can be submitted. If you notice sales tax added to your order, please re-visit this page and locate your state and the required forms to apply for tax exemption. We are not able to refund sales tax already applied to submitted orders.

The state of Arkansas requires tax-exempt purchasers to provide a copy of their AR-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Arkansas Streamlined Sales Tax Agreement Form

Click here to apply for Arkansas Sales Tax Exemption status

The state of Florida requires tax-exempt purchasers to provide a copy of their FL DR-97 Exemption Certificate. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Florida DR-97 Exemption Certificate

Click here to apply for Florida Sales Tax Exemption status

The state of Georgia requires tax-exempt purchasers to provide a copy of their GA-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Georgia Streamlined Sales Tax Agreement Form

Click here to apply for Georgia Sales Tax Exemption status

The state of Illinois requires tax-exempt purchasers to provide a copy of their IL-issued resale certificate as well as the CRT-61 form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Illinois CRT-61 Form

Click here to apply for Illinois Sales Tax Exemption status

The state of Indiana requires tax-exempt purchasers to provide a copy of their IN-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Indiana Streamlined Sales Tax Agreement Form

Click here to apply for Indiana Sales Tax Exemption status

The state of Kentucky requires tax-exempt purchasers to provide a copy of their KY-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Kentucky Streamlined Sales Tax Agreement Form

Click here to apply for Kentucky Sales Tax Exemption status

The state of Louisiana requires tax-exempt purchasers to provide a copy of their LA-issued resale certificate and the information provided in the linked form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Click here to apply for Louisiana Sales Tax Exemption status

The state of Maryland requires tax-exempt purchasers to provide a copy of their MD-issued resale certificate as well as a filled-out Resale Blanket Certificate. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Maryland Resale Blanket Certificate

Click here to apply for Maryland Sales Tax Exemption status

The state of Michigan requires tax-exempt purchasers to provide a copy of their MI-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Michigan Streamlined Sales Tax Agreement Form

Click here to apply for Michigan Sales Tax Exemption status

The state of Minnesota requires tax-exempt purchasers to provide a copy of their MN-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Minnesota Streamlined Sales Tax Agreement Form

Click here to apply for Minnesota Sales Tax Exemption status

The state of Missouri requires tax-exempt purchasers to provide a copy of their MO-issued tax exemption certificate as well as a filled-out Form 149. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Missouri Form 149

Click here to apply for Missouri Sales Tax Exemption status

The state of Nebraska requires tax-exempt purchasers to provide a copy of their NE-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Nebraska Streamlined Sales Tax Agreement Form

Click here to apply for Nebraska Sales Tax Exemption status

The state of New Jersey requires tax-exempt purchasers to provide a copy of their NJ-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

New Jersey Streamlined Sales Tax Agreement Form

Click here to apply for New Jersey Sales Tax Exemption status

The state of Nevada requires tax-exempt purchasers to provide a copy of their NV-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Nevada Streamlined Sales Tax Agreement Form

Click here to apply for Nevada Sales Tax Exemption status

The state of North Carolina requires tax-exempt purchasers to provide a copy of their NC-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

North Carolina Streamlined Sales Tax Agreement Form

Click here to apply for North Carolina Sales Tax Exemption status

The state of Ohio requires tax-exempt purchasers to provide a copy of their OH-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Ohio Streamlined Sales Tax Agreement Form

Click here to apply for Ohio Sales Tax Exemption status

The state of Pennsylvania requires tax-exempt purchasers to provide a copy of their PA-issued resale certificate as well as a filled-out REV-1220 form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Pennsylvania REV-1220 Form

Click here to apply for Pennsylvania Sales Tax Exemption status

The state of Utah requires tax-exempt purchasers to provide a copy of their UT-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

 Utah Streamlined Sales Tax Agreement Form

Click here to apply for Utah Sales Tax Exemption status

The state of Virginia requires tax-exempt purchasers to provide a copy of their VA-issued resale certificate as well as a filled-out ST-10 form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Virginia form ST-10

Click here to apply for Virginia Sales Tax Exemption status

The state of West Virginia requires tax-exempt purchasers to provide a copy of their WV-issued resale certificate as well as a filled-out Streamlined Sales and Use Tax Agreement form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

West Virginia Streamlined Sales Tax Agreement Form

Click here to apply for West Virginia Sales Tax Exemption status

The state of Wisconsin requires tax-exempt purchasers to provide a copy of their WI-issued resale certificate as well as a filled-out S-211 form. If your organization qualifies for tax exemption, please upload the forms below by clicking to apply for sales tax exemption status.

Wisconsin Sales Tax Exemption Form

Click here to apply for Wisconsin Sales Tax Exemption status