My Order

If you are logged into your account or checked out as a guest and provided an email address, a confirmation email will be sent out automatically to that email address. You may need to check your junk or spam folders for it. If you have checked out as a guest and only provided a phone number, your confirmation may be texted to you.

You may also email your customer care team at hello@midwestfragranceco.com and request a copy.

In this instance, reach out to our customer service team ASAP at hello@midwestfragranceco.com after noticing the mistake. If we can catch it in time, we will absolutely do our best to update the address. We cannot guarantee that we will be able to update the address in time before it is processed by our team. We are not responsible for any errors made in your billing or shipping addresses. Please double check all information prior to placing your order. All shipping labels will be made to the address you provided. 

In the event an order is placed and the shipping address is incorrect or invalid and sent back to us, the buyer will be responsible for any additional shipping costs associated with having the order re-shipped.  There will also be a $5 reprocessing fee that is added to your order to have it re-shipped or refunded.

You may make adjustments to your order prior to receiving a tracking number for your order. If you wish to make an adjustment to your order, please email our customer care team ASAP at hello@midwestfragranceco.com and include your order number and what adjustment needs to be made. 

If you need to add something to an order, include what size, quantity, and the scent you wish to add. 

THERE WILL BE AN ADDED $5.00 PROCESSING FEE FOR ANY ADDITIONS, ADJUSTMENTS, ADDRESS UPDATES, OR CANCELLATIONS PER ORDER (NOT PER ITEM).

Additionally, if you are making an adjustment that increases the shipping cost, you will be responsible for this amount OR if you qualify for free shipping because of your additions, you will be refunded this amount. 

Any additions must be paid in full before your order will be processed. You will have a maximum of 48 hours to pay an invoice for changes or additions. If the invoice is not paid within that time period, the change will be canceled and the original order will be fulfilled. We cannot guarantee that things will be added, but we will do our best to adjust orders. Please be aware that order adjustments may add 2-3 business days processing time to your order. This policy also applies to requests to combine multiple orders. 

WE RESERVE THE RIGHT TO NOT ACCEPT ORDER ADDITIONS/ADJUSTMENTS DURING SALES AND NEW FRAGRANCE RELEASES DUE TO THE VOLUME OF ORDERS RECEIVED. THIS SLOWS DOWN PROCESSING OF EVERYONE'S ORDERS GREATLY. PLEASE DOUBLE CHECK YOUR ORDER IS COMPLETE BEFORE HITTING SUBMIT. 

Order adjustment requests will only be accepted through email to hello@midwestfragranceco.com

We do everything in our power to ensure fast, accurate deliveries, but errors can occur. Once packages leave our facility we have no control over the route USPS or UPS uses to deliver your package. 

In the event that your package is delayed via USPS or UPS, please reach out to your local post office or local regional UPS office with your tracking number for assistance on locating your package. 

We are not responsible for any lost or delayed packages. To look at your tracking number, check your email for the shipping notification or reach out to our customer service team at hello@midwestfragranceco.com.

We primarily use USPS and UPS to deliver our packages and do everything we can to get packages out to our amazing customers with as little issues as possible, but once items leave our facility we no longer have any control.

Sometimes an accidental scan by USPS/UPS can cause your package to show up a couple days late. We recommend checking your mailbox, with neighbors, or any other locations around the premises.  We’ve found that waiting a couple days usually solves the issue.

We also recommend reaching out to your local post office/UPS to see if you can get an answer and, if necessary, filing a claim with USPS/UPS.

All of our orders are triple checked during our processing phase, but mistakes can happen. In the event that you are missing an item or received an incorrect item, please take detailed pictures of your order as well as the full invoice and email them to our support team at hello@midwestfragranceco.com and include your order number for our records within 5 days of delivery. Adjustments or corrections cannot be made after 5 days from the delivery date.

We do our best to ensure products are packaged safely and securely. In the event something arrives damaged or leaking, please take detailed pictures of the product(s) that leaked standing upright on a hard, flat surface as well as the packaging and invoice and email them to our support team at hello@midwestfragranceco.com - include your order number for our records. They will gladly assist you further regarding reissues or refunds on damaged products.